We approach shipping with the same care and consistency that guide our products. Every order is prepared, handled, and delivered with intention — ensuring a smooth, reliable experience from the moment you place your order to the moment it reaches you.

01｜Order Processing

Orders are prepared once payment is confirmed.
Most orders are processed within 24 business hours.
During peak seasons, processing may require additional time.

02｜Shipping Time

Delivery time begins after dispatch.
Most orders arrive within 7–20 business days, depending on destination and local carriers.
Timelines reflect standard international logistics and may vary naturally by region.

03｜Shipping Fees

Shipping fees are calculated at checkout.
Costs adjust according to destination and parcel details.
All charges are shown before completing your purchase.

04｜Tracking Information

A tracking link is sent once your order ships.
Please allow 1–3 business days for tracking updates to appear.
Carriers may require additional time for initial scans.

05｜Delivery Issues

If your package is delayed, damaged, or marked as delivered but not received,
please contact us at [email protected] within 24 hours of the delivery update.
We will review the situation and assist with the next steps.

06｜Customs & Duties

International orders may be subject to customs inspections or additional duties.
Any taxes or fees imposed by local authorities are the responsibility of the customer.
Processing times may vary based on regional regulations.